Shipping Policy

Shipping Policy for Jewel Haven

Thank you for shopping at Jewel Haven! We strive to provide you with the best shipping experience and ensure that your orders reach you as quickly and safely as possible. Below, you’ll find our detailed shipping policy:

1. Order Processing

  • Order Confirmation: After placing an order, you will receive an order confirmation email. Please review the order details carefully. Once your payment is successfully processed, we begin preparing your order for shipment.

  • Processing Time: Orders are typically processed within 1-3 business days from the date of purchase. Orders placed on weekends or public holidays may take longer to process.

  • Delays in Processing: In case of any delays or issues with your order (e.g., stock shortages, payment issues, etc.), we will notify you promptly via email.

2. Shipping Methods and Delivery Times

  • Shipping Methods: We offer the following shipping options, depending on your location:

    • Standard Shipping: Delivery within 5-7 business days (domestic orders).
    • Express Shipping: Delivery within 2-4 business days (domestic orders).
    • International Shipping: Delivery time varies depending on destination, generally between 7-14 business days.

  • Shipping Rates: Shipping costs are calculated based on your location and the shipping method selected during checkout. You will be able to view the shipping cost before completing your purchase.

  • Order Tracking: Once your order has been dispatched, you will receive a tracking number via email to track your package.

3. Shipping Restrictions

  • Shipping Locations: We currently offer shipping to the following locations:

    • Domestic: All cities and towns within Pakistan.
    • International: We offer international shipping to select countries. Please check the shipping options during checkout to confirm if your location is eligible.

  • P.O. Boxes: We do not ship to P.O. Boxes. Please provide a physical address for delivery.

4. Shipping Address

  • Accuracy: Please ensure that the shipping address provided is accurate and complete, including postal code, street address, and contact number. We are not responsible for delivery issues caused by incorrect or incomplete shipping information.

  • Address Changes: If you need to update your shipping address after placing an order, please contact us as soon as possible. If your order has already been dispatched, we may not be able to make changes.

5. Shipping Fees and Taxes

  • Shipping Fees: Shipping fees will be displayed at checkout based on your selected shipping method and delivery location. These fees are non-refundable.

  • Customs Duties and Taxes (for international orders): For international shipments, customs duties, taxes, and other charges may apply depending on your country’s regulations. These fees are the responsibility of the customer and will be charged upon delivery. Please check with your local customs office for more details.

6. Delivery Issues

  • Lost or Damaged Packages: While we take great care to ensure that your order is packaged securely, we are not liable for any loss or damage caused by the shipping carrier. If you receive a damaged item or if your package is lost, please contact us immediately, and we will assist in filing a claim with the carrier.

  • Delayed Deliveries: We make every effort to ensure timely deliveries; however, we are not responsible for delays caused by the shipping carrier, weather conditions, customs clearance, or other factors beyond our control.

  • Incorrect or Missing Items: If you receive an incorrect or missing item, please contact us immediately, and we will resolve the issue.

7. Order Cancellation

  • If you wish to cancel or modify your order, please contact us as soon as possible. We will do our best to accommodate your request. Once an order has been processed and shipped, it cannot be canceled or changed.

8. Customer Responsibilities

  • It is your responsibility to track your order using the tracking number provided and to ensure someone is available to accept the delivery. We are not liable for delayed deliveries caused by the recipient's absence or refusal of delivery.

9. Contact Us

If you have any questions about our shipping policy, or need help with your order, feel free to contact us at:

Email: infoo.jewelhaven@gmail.com
Phone: +92 304 7177115
Website: www.jewelhaven.online